Returns

All returns and exchanges, unless faulty, must be returned in brand new, resalable condition, with packaging and tags.

Any items that are not returned in this condition, may incur charges to be returned back to you and/or be subject to repackaging fees.

All refund requests must be made within 28 days of delivery.

For your and our protection, all garments are screened at the time of packing by CCTV.

Please choose one of the following options:

All Standard & School Specific Uniform Orders:
We No Longer Exchange Standard & School Specific Uniform Orders by post – you can still exchange in store (click here).

We only offer a ‘Return & Re-order’ service. We will issue all the returned items for a refund and you are asked to place a new order for the items you now require.

See below on how to return an item to us.

PACK UNIFORM BUNDLE – orders: Basic / Premium / P.E. 
You are able to exchange the items for the next size up or down of any items purchased within the pack.

Please return the items and complete the details and requirements on your dispatch note.

How to Return an Item:

Please use the label on the reverse of your dispatch note to post your parcel back to us and include the delivery note in your return.

When returning anything to us, you must request a Proof of Postage receipt from the Post Office. Keep this until your refund is confirmed. Failure to provide this on request may cause you to be accountable for any lost parcels or items not verified to have reached us.

All items can be returned to our returns department or in-store.

Our returns department address is:
School Uniform Direct
Unit 5 Mitcham Industrial Estate
Mitcham
CR4 2AP

Bring the items that you wish to exchange to any of our stores, however, it would be advisable to get in touch with the store or our customer service department (by phone or email) before you head to the store to ensure we have the exchange available.

If an exchange is not available at the time, we will place your replacement on order for a free – click & collect or you can have it delivered to your home for a delivery fee.

To save time, it would be advisable to bring your delivery note/order number with you.

All Standard & School Specific Uniform Orders:
Affix the provided label (with your dispatch note) to return the items, including the dispatch note in your return to us. Please ensure all items are in brand new, resalable condition, with packaging and tags.

PACK UNIFORM BUNDLE – orders: Basic / Premium / P.E. 
Part returning items of a Pack Bundle removes all discounts or special pricing applied.
All remaining items are charged at normal RRP.
This may cause your order to be more than the price paid therefore resulting in an additional payment due to us – if you are unsure whether you would like to proceed with this, please email help@sud.co.uk and we can advise what refund will be due if you were to return part of the pack.

Any items sent to us that would need to be returned to you will be charged P&P.

You may return the Entire Pack for a Full Refund of the price paid.

Please ensure all items are in brand new, resalable condition, with packaging and tags.

How to Return an Item:

Please use the label on the reverse of your dispatch note to post your parcel back to us and include the delivery note in your return.

When returning anything to us, you must request a Proof of Postage receipt from the Post Office. Keep this until your refund is confirmed. Failure to provide this on request may cause you to be accountable for any lost parcels or items not verified to have reached us.

All items can be returned to our returns department or in-store.

Our returns department address is:
School Uniform Direct
Unit 5 Mitcham Industrial Estate
Mitcham
CR4 2AP

Bring the items you wish to Return to any of our stores.
They will process the refund via the Web/Mail Order Team. Unfortunately, if you purchased the items online, they will not be able to refund directly in store. At the store they will accept the return and the refund will be issued within 3-5 working days to your original method of payment by the Web/Mail Order team.

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt.

We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

We are super flexible regarding returns and exchanges as you'll see below.  It's obvious to our School Uniform Direct elves if an item has been simply just 'tried on' or if it's been worn many times! 

if just tried on, we'll accept returns for up to 28 days after receiving the item.

So you can order with freedom. 

OUR GENERAL RETURNS POLICY / IN - STORE & ONLINE

Refund or Exchanges for a different product.*
You have 28 days to refund any unused purchase from us or exchange for a different product – however, you must have a receipt/proof of purchase (web order).

Exchanges in store for items without a receipt are at the Manager’s discretion & the value will be at the lowest promotional selling price which may include sales or multiple promotions. (50% off current retail/promo price)

Exchanges after 28 days.*
You can exchange any unused item with us FOREVER for the same item in the next size up or down, as long as the items are unused & are still being sold by us (or is still a part of the school’s uniform) - however, we may require a receipt - if you have not registered with us.

*In all circumstances items must be in brand new resalable condition with original packaging and tags.

For hygiene reasons Socks, Tights & Underwear cannot be exchanged if not in original sold condition/packaging.

These policies are not applicable for Special Order items or Bespoke uniform – which are non-refundable/exchange

Faulty & Damaged Garments
If you are concerned an item is faulty, it is advised you notify us ASAP and to return the item for inspection in store or head office (returns address below) within 100 days of purchase.

Please allow up to 28 days for the Manufacturers independent assessment if required.

Our returns department address is:
School Uniform Direct
Unit 5 Mitcham Industrial Estate
Mitcham
CR4 2AP